AI Experience Platform
Turn questions into next steps.AI search and chat for websites, now extended into full digital experiences.
An AI experience platform that goes beyond search and chat
The ai12z AI experience platform helps organizations build AI-powered assistants that activate the voice of their brand across every digital interaction. These assistants may look familiar as a search bar or chatbot, but they reinvent how users navigate your content and complete meaningful tasks. With call-to-action buttons, embedded forms, out-of-the-box and custom integrations, your brand can move users forward in their customer journey. As users interact with the digital assistant, the experience adapts in real time, updating landing pages, surfacing relevant content, and presenting next steps based on what each user is asking.
Digital assistants that help users find what they need
Help users find information and navigate your website through conversational search and chat. Your digital assistant understands natural language, surfaces the most relevant content, and helps users progress based on what they are looking for.
Conversational Search and Chat
Understand what users are asking and deliver direct answers instead of lists of links.
Flexible Experience Formats
Deploy AI search and digital assistants as a search bar, chatbot, full-page experience, AI overview, or alongside traditional results.
Always-On Support
Provide real-time assistance at any time, helping users find answers and easily complete tasks.
An AI experience that doesn’t require code
Build and refine digital assistant and website experiences using natural language instead of manual development. Vibe coding allows teams to describe what they want and have the system generate the experience.
Automatically generate a chatbot
Analyzes your website to create a branded chatbot experience, including welcome messaging, panels, and call-to-action buttons.
Vibe coding experience designer
Use natural language in a WYSIWYG environment to design your digital assistant and landing page experiences, including panels, calls-to-action, forms, carousels, branding, and integrations.
Faster iteration
Test, refine, and evolve experiences quickly without relying on development cycles.
Transform the experience as users interact
Shape the experience before, during, and after a user engages with your digital assistant. As users ask questions, the experience updates in real time to show the most relevant content, layout, and next steps.
Dynamic landing pages
Update content, layouts, banners, and calls-to-action based on user interactions.
Directive-driven experiences
Trigger real-time changes to landing pages, assistant panels, and components based on what users ask.
Seamless experience flow
Guide users from conversation to the right content, experience, or next step without disruption.
Personalize every interaction with an AI experience platform
Present users with a personalized experience based on who they are and what they are looking for. ai12z adapts content, recommendations, and next steps across both the digital assistant and the website. Your digital assistant can suggest relevant products or services and execute complex tasks, acting as a personal concierge.
Real-time personalization
Adjust content, recommendations, and interactions based on behavior and context.
Multilingual experiences
Support users in multiple languages without additional configuration.
Adaptive experiences
Shape responses, content, and next steps based on user behavior, location, and connected data.
Connect to the systems behind your business
Give your digital assistant the ability to retrieve data and take action by connecting to the systems your business already relies on. Access real-time data from APIs, databases, and third-party platforms while enabling actions such as form submissions, bookings, purchases, and updates, making your assistant a functional part of your digital experience rather than just a layer on top.
Real-time data access
Retrieve up-to-date information from APIs, databases, and external systems.
Action-driven workflows
Trigger actions such as submissions, bookings, purchases, and updates directly within the experience.
Flexible integration framework
Connect to existing systems using APIs, webhooks, GraphQL, JSON, and Model Context Protocol (MCP) without heavy engineering.
Drive revenue through guided commerce experiences
Turn every interaction into an opportunity to move users forward. By helping users find what they need and take the next step, organizations can increase conversions, reduce support costs, and gain insight into what users are actually looking for.
Conversational product discovery
Help users find products by describing what they need instead of navigating categories and filters.
Complete purchases and bookings
Enable users to check availability, compare options, and complete purchases, bookings, or inquiries directly within the experience.
Post-purchase workflows
Handle order status, bookings, returns, and changes directly within the experience, reducing reliance on support.
How an AI experience platform delivers measurable outcomes from every interaction
Turn every interaction into an opportunity to move users forward. By helping users find what they need and take the next step, organizations can increase conversions, reduce support costs, and gain insight into what users are actually looking for.
Increase conversions
Help users move from questions to action, improving purchases, bookings, and form completions.
Lower support costs
Answer questions instantly and handle common workflows, reducing reliance on support teams.
Improve engagement
Deliver more relevant, interactive experiences that keep users exploring and taking action.
Interactive responses
Image AI
Include images directly within responses so users can better understand products, content, or recommendations. By visualizing information alongside answers, interactions become more engaging, informative, and easier to interpret.
Comparisons
Include images directly within responses so users can better understand products, content, or recommendations. By visualizing information alongside answers, interactions become more engaging, informative, and easier to interpret.
Scrolling lists and carousels
Make it easier for users to browse multiple options through interactive lists and carousel sliders. Whether showing products, events, or recommendations, the assistant can present results in a dynamic format that’s easy to explore within the experience.
Call-to-action buttons
Guide users to the next step with clear, well-timed actions such as purchasing, booking, or exploring further. By reducing the need to navigate across multiple pages, users can take action immediately and continue their experience without interruption.
Embedded Actions
Embedded forms
Allow users to complete forms directly within the experience, from lead capture to bookings and reservations. Easily design forms using vibe coding and pass collected data into backend systems.
Live agent escalation
Connect users to a live agent when needed, ensuring more complex or sensitive requests are handled appropriately. This allows users to transition smoothly from AI to human support without losing context or starting over.
Additional Platform Capabilities
Flexible experience formats
Deploy AI search and digital assistants in the format that fits your website, whether as a search bar, chatbot, full-page experience, AI overview, or alongside traditional results.
Structured data handling
Retrieve and present accurate information from structured sources such as databases, APIs, spreadsheets, and product catalogs. This ensures responses reflect real data and align with what users are looking for.
Multilingual experiences
Support users in multiple languages, allowing them to interact in the language they are most comfortable with. This makes your experience more accessible to global audiences without additional configuration or overhead.
Analytics
Understand what users are asking, how they engage, and where they may be getting stuck. These insights help teams improve content, refine experiences, and better support users across their digital journey.