Live agent escalation in ai12z
When interacting with an AI assistant, there are times when an individual will prefer to talk to a live agent. It might be a billing issue (that while an AI assistant can handle this, the individual will still want a live person), a complicated return, or a B2B...
Where does your website stand on the AI maturity model?
For many organizations, the website is the first place they look to apply AI. It’s where customers come to learn, decide, and take action. But AI can support a website in a variety of ways, and the challenge is often knowing where to begin and then how to scale....
Introducing Agents – powering your digital assistants with real-time data
We’re excited to introduce agents into our copilot platform, transforming standard websites into interactive environments. Digital assistants can now perform tasks personalized to each site visitor by leveraging real-time data from external sources. What’s an agent?...