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How AI agents use geolocation to deliver relevant experiences

How AI agents use geolocation to deliver relevant experiences

Most websites know the basics about the people visiting them: whether someone’s on a phone or a laptop, using Chrome or Safari, or if they arrived from a Google search or social media. But they don’t know much beyond that, like why they arrived on the website, what...
Live agent escalation in ai12z

Live agent escalation in ai12z

When interacting with an AI assistant, there are times when an individual will prefer to talk to a live agent. It might be a billing issue (that while an AI assistant can handle this, the individual will still want a live person), a complicated return, or a B2B...

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