Live agent escalation in ai12z
When interacting with an AI assistant, there are times when an individual will prefer to talk to a live agent. It might be a billing issue (that while an AI assistant can handle this, the individual will still want a live person), a complicated return, or a B2B...
How to evaluate AI agents for trust and security
The experiences that AI search and agents (also known as digital assistants) offer on websites will soon become an expected part of digital interactions. Website visitors will increasingly rely on them to find relevant information, complete tasks, and navigate dense...
ai12z adds Shopify integration, Model Context Protocol (MCP) support, and AI response analysis to its agentic platform
New updates make it easier for organizations to deploy agents that deliver eCommerce experiences, connect to live data, and optimize AI interactions. We’re excited to introduce a powerful new set of enhancements to the ai12z platform, bringing eCommerce functionality...